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How can I contact you?
Click on the Contact Us button in the main menu
What are your Customer Service Hours
Our order lines (Toll Free 1-800-229-4500) are available Monday through Friday from 8:00 AM to 6:00 PM CST. Fax lines are open 24 hours (Toll Free 1-800-570-0007).
How do you accept payment?
We accept Mastercard, Visa, American Express, and all the Novus Cards (i.e. Discover, Bravo.) Call ahead for shipping charges if you would like to prepay your order.
What if I need to Cancel my order?
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customers are responsible for all materials invoiced. Direct Rubber Stamps issues cancellation numbers to our customers. If you need to cancel an order, call Customer Service at 1-800-229-4500 and obtain your cancellation number. If product has shipped or a custom order is in process, we may not be able to fulfill your request.
What if my shipment is damaged?
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products: 1. Check your counts. If you are short a package, please note it on the carrier's delivery receipt. 2. Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call Customer Service at 1-800-229-4500 immediately. Please note damage on delivery receipt but don't refuse the shipment!